ZimmerTischShopKontakt
Resort_1_Header
Terms and Conditions

General Terms

1.

These General Terms and Conditions (GTC) govern the legal relationship between you as a customer, hereinafter referred to as the Customer, and Hotel Hof Weissbad AG, hereinafter also referred to as the Hotel, regardless of whether a contract is concluded directly at the reception desk, by telephone, online, or via the online shop.

The hotel's terms and conditions valid at the time of conclusion of the contract apply exclusively. The guest's general terms and conditions shall only apply if this has been expressly agreed in writing prior to signing the contract.


2. Subject matter of the contract

The contract for the rental of rooms, seminar rooms, areas, and the provision of other services and online orders is concluded upon written confirmation by the guest or implicitly. A reservation made on the day of arrival is binding upon acceptance by the hotel.

Contract amendments shall only become binding for the hotel upon (written) confirmation. Unilateral amendments or additions to the contract by the guest are invalid. The subletting and re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.


3. Scope of services

The scope of services covered by the contract is determined by the individual reservation made and confirmed by the guest. Unless otherwise agreed in the contract, the guest has no right to a specific room.

If, despite a confirmed reservation, no rooms are available at the hotel, the hotel must inform the guest in good time and offer equivalent replacement accommodation in a hotel located nearby. Any additional expenses for the replacement accommodation shall be borne by the hotel. If the guest refuses the replacement room, the hotel shall immediately reimburse the guest for any services already rendered (e.g. advance payments). The guest shall have no further claims.


4. Prices

All prices include Swiss VAT. Prices are subject to change and errors excepted.


5. Cancellation policy

Cancellations will be handled in accordance with Art. 160 of the Swiss Code of Obligations.


Cancellation policy for individual and package guests

Changes and cancellations of bookings:
The date of receipt of written notification by the central reservations department of Hof Weissbad AG (reservation@hofweissbad.ch) and the subsequent written confirmation by the reservations department of Hof Weissbad AG shall be decisive for the calculation of a timely cancellation or change to a booking.

Cancellations of internet-based bookings:
Cancellations made via internet-based booking systems are only legally valid if they have been canceled via the booking system in accordance with the cancellation policy and have been accepted by the hotel.

If the customer withdraws from the contract, the following cancellation fees shall be payable depending on the type of booking:


November 1 to March 31 (except December 23 to January 2)

  • Up to 7 days before arrival: free of charge
    6–5 days before arrival: 50% of the total package price
    4–0 days before arrival: 100% of the total package price


April 1 to October 31 (including December 23 to January 2)

  • Up to 15 days before arrival: free of charge
    14–5 days before arrival: 50% of the total package price
    4–0 days before arrival: 100% of the total package price

  • No-show: 100% of the total package price
  • In the event of a shortened or premature termination of the stay without medical reason, the full arrangement price shall apply.


Cancellation policy for spa guests

Changes and cancellations of bookings:
The date of receipt of written notification by the administration department of Hof Weissbad AG (gz.administration@hofweissbad.ch) and the subsequent written confirmation by Hof Weissbad AG shall be decisive for the calculation of a timely cancellation or change to the booking.

If the customer withdraws from the contract, the following cancellation fees shall be payable:

  • Free of charge up to 7 days before arrival
  • 6–5 days before arrival: 50% of the total package price
    4–0 days before arrival: 100% of the total package price

  • No-show: 100% of the total package price
  • In the event of a shortened or premature termination of the stay without medical reason, the full arrangement price shall apply.


Cancellation policy for banquets (11 people or more)
Banquets: catering for restaurants, courtyard house, flower workshop only

In the event of cancellation of a definitively confirmed event, written notification must be sent to the Seminar & Banquet Department of Hof Weissbad AG (seminar@hofweissbad.ch) and subsequently confirmed in writing by the Seminar & Banquet Department of Hof Weissbad AG.

The following costs will be charged:

  • 10–6 days before the event 30% of the confirmed menu price and the confirmed number of guests
  • 5–2 days before the event 80% of the confirmed menu price and the confirmed number of persons
  • 1–0 days before the event 100% of the confirmed menu price and the confirmed number of persons

In the event of cancellation of the entire group, a processing fee of CHF 250 will be added to the event costs. In the event of cancellation of hotel rooms, our general terms and conditions apply (groups of 11 or more people).


Cancellation policy for groups (11 people or more) and seminars
Groups: Accommodation and catering/seminars

If the group/event is canceled or reduced for reasons attributable to the organizer, the organizer undertakes to bear the following costs.

The date of receipt of written notification by the Seminar & Banquet Department of Hof Weissbad AG (seminar@hofweissbad.ch) and the subsequent written confirmation by the Seminar & Banquet Department of Hof Weissbad AG shall be decisive for the calculation of a timely cancellation or change to the booking.

  • Free of charge up to 30 days before arrival
  • 29–15 days 50% of the total price
  • 14–8 days 60% of the total price
  • 7–4 days 80% of the total price
  • 3–0 days 100% of the total price

Cancellations outside the free cancellation period, no-shows, and early departures will be charged at 100% of the booked stay.


6. Withdrawal by Hotel Hof Weissbad

The hotel may withdraw from the contract at no cost up to and including 7 days before the agreed arrival date of the guests. Furthermore, the hotel is entitled to withdraw from the contract at any time for objectively justified reasons by means of an immediate unilateral written declaration with immediate effect.

Objectively justified reasons include, for example:

  • an agreed advance payment or security deposit is not made within the period specified by the hotel;
  • force majeure or other circumstances beyond the hotel's control that make it objectively impossible to fulfill the contract;
  • Rooms or spaces that are booked or used under misleading or false information, e.g. regarding the identity of the guest or the purpose of use or stay;
  • the hotel has reasonable grounds to believe that the use of the agreed services may impair the smooth running of the business, the safety of other hotel guests or the reputation of the hotel;
  • the guest has become insolvent (bankruptcy or fruitless seizure) or has suspended payments;
  • the purpose or reason for the stay is illegal.

If Hotel Hof Weissbad withdraws from the contract for the reasons stated above, the guest shall not be entitled to any compensation and the payment for the booked services shall remain due.


7. Data protection and data security

The Hotel Hof Weissbad undertakes to comply with the general provisions of data protection and data security. The data entered by customers will be treated as strictly confidential and will not be passed on to third parties.

You can find the details in our Privacy


8. Place of jurisdiction and applicable law

Our business activities and therefore the relationship between the customer and Hotel Hof Weissbad are based exclusively on Swiss law. For any disputes arising from this contract, Appenzell AI shall be the place of jurisdiction and the exclusive place of jurisdiction for all proceedings.


9. Final provisions

Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.

The Hotel Hof Weissbad reserves the right to change the terms and conditions at any time.


10. Address

Hof Weissbad AG
Im Park 1
CH-9057 Weissbad
Phone +41 71 798 80 80

Home


11. Last changes

This page was last modified on October 24, 2024. If you have any questions or comments about our terms and conditions, please contact us at hotel@hofweissbad.ch Contact us.